Privacy Policy for M&P LLH

Effective Date: 1 Oct 2025
Last Updated: 1 Oct 2025

This Privacy Policy explains how M&P LLH handles organizational and employee data for Railway Workshops, which are governed and managed by the Ministry of Railways, Government of India. We respect the confidentiality, security, and ownership of all data generated and stored by Indian Railways and are committed to ensuring compliance with applicable Indian laws and Government of India data governance policies.

1. Scope

M&P LLH is a multi-tenant platform specifically designed for Indian Railway Workshops to manage equipment, machine repair, and maintenance operations. Each Railway Workshop operates in its own secure environment, with all data stored on its own private server infrastructure owned and controlled by that Railway Workshop.

2. Data Collected

The App processes limited employee information provided by the Railway Workshop’s administration, such as:

  • Name
  • Employee ID/PF Number
  • Contact details (email/phone, if shared by the workshop)
  • Designation/role and department
  • Task and equipment-related data

Important: Employees cannot create accounts themselves. All accounts are provisioned by the Railway Workshop administration team. Employees may reset their password but cannot self-register.

3. Purpose of Data Usage

  • Login and authentication
  • Assigning and tracking maintenance and repair tasks
  • Workshop-level operational workflows and reporting
  • Password reset functionality

No data is ever used for advertising, profiling, or cross-app tracking.

4. Data Storage and Ownership

All employee and operational data is stored within the Railway Workshop’s own private server infrastructure. Each workshop’s data is isolated and never shared with any other entity. Our company does not host, own, or control this data.

5. Our Role

We provide:

  • Application updates, upgrades, and new feature releases
  • Security patches and bug fixes
  • Technical support (only when authorized by the Railway Workshop)

We do not access or process client-owned data unless explicitly requested by the Railway Workshop for troubleshooting.

6. Data Sharing and Disclosure

No data is shared with third parties. No data is used for marketing, analytics, or advertising. Data disclosure, if any, remains strictly under the authority of the Ministry of Railways, Government of India, as per applicable rules and policies.

7. Security

M&P LLH uses industry-standard encryption and authentication protocols. Each Railway Workshop is responsible for the physical and network security of its own servers. Our software updates are tested to meet security standards before release.

8. User Rights

Since employee accounts are created by the Railway Workshop: Requests for access, correction, or deletion of employee data must be directed to the Railway Workshop administration. M&P LLH will support workshops in implementing such requests at the application level.

9. Compliance

M&P LLH complies with:

  • Information Technology Act, 2000 (and amendments)
  • Indian Railways IT & Data Security Guidelines
  • Government of India data protection policies applicable to public sector organizations

10. Contact

For technical support and application-related queries:

Fictivebox Digital
Email: support@fictivebox.com
Address: H-32 Sector 63, Noida

For employee data-related requests, please contact your Railway Workshop administration team directly.